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Merry Christmas and Happy New Year all!

Hope everyone enjoyed time with loved ones and ate loads. šŸ˜‰

I had Christmas on my own this year. It’s normally a time for families of sorts to come together. I had a reflective one.

And I also took part in something I had wanted to do for a while.

Sadly we’re all no strangers to seeing homeless people on the streets. And maybe for some Christmas can be particularly difficult.

Crisis is a charity for homeless and rough sleepers. Like other such charities, they work year round to help provide accommodation and improve lives for those affected in this way. At Christmas, many charities have a particular push, and for the past 39 years Crisis have launched an increasingly successful campaign.

From 23 – 30 Dec, Christmas Centres are opened across London that offer vital companionship, food, warmth, and a variety of important services that homeless people often are unable to access.

The charity estimates that this year, more than 2,500 guests will visit their nine centres across London; for some this might mean leaving homelessness for good.

After applying online, I found out that there are different volunteering roles. I had wanted to be a ‘service volunteer‘ – those who provide a particular service to the homeless guests, such as hairdressing, podiatry, legal advice to name a few. Many guests are also in urgent need of dental treatment, which is what I offered. However, luckily for the guests (but sadly for me!) I was informed that this was full, I had applied too late!

So, I plumped for the ‘general volunteer‘ role, and as this was my first ‘Crisis at Christmas’ I was more than happy. This includes greeting guests, providing companionship, giving out clothing and toiletries, feeding guests and more. You have to do a minimum of two 7-8 hours shifts on different days, and so after picking my days and submitting all necessary details, I was set!

My first shift was at a Day Centre in Stratford. After an introduction, we were allocated different roles randomly. It was a great to see so many people eager to volunteer. And it was clear to see that the senior volunteers were really passionate about bringing everyone together, and it was nice to be part of a team. And the place was teeming with guests; chatting, watching performances, playing games, eating, having a wash or just chilling. It was nice to see so many people happy, but sad that there were so many.

So…my roles! First up!…toilet duty. (Great!) Well, someone has to! We were all rotated at 1.5 hourly intervals and worked in pairs. So I cleaned the toilet-rooms, and then monitor the cloakroom, help carry food and equipment, and man the registration desk. In between I had a chance to speak with the guests. That was the best bit for me. It was great to chat together, especially when so many repeated the same thing, ‘we only ever see people’s knees’. If I don’t have money I apologise and say so, and was told that is so much better than just being ignored. But even when I give change, after hearing of some of their stories, it can feel like just a drop in the ocean.

Crisis also have Residential Centres over the same period where people can stay over night. As you can imagine, these are hugely sought after, and sadly after just one day there were no more spaces, leaving the rest to take comfort in the Day Centres, but from which they must leave come nightfall.

The Day Centres close at 9pm. Transport is often arranged to take people back to an easier location. This bit sucks. As much as they appreciate somewhere to stay in the day, you can feel rotten knowing they’ve got to go back to the streets at night. But they were cheery all the same, singing songs and making jokes (some very blue ones at that!).

So my first shift was over. Volunteers are normally required to do all their shifts at the same centre. But hit by a bad cold over Christmas, the thought of also travelling to Stratford again but with limited public transport wasn’t exactly appealing when I just wanted to stay at home and make the most of the 4-day weekend! If you’re ill you can of course stay away, but it wasn’t a flu and I felt I made a promise. And what I felt was nothing compared to how some of the guests sometimes feel.

The Day Centre in Bermondsey was supposedly fully-staffed…but as I live in Bermondsey, was a bit poorly but wanted to volunteer, and it was a possibility that some volunteers might cancel (as is the way), it was seen as probably totally fine if I go there first thing in the morning and explain.

So at 8:30am, Christmas Day I rocked up to the Bermondsey centre (having slept at 5am from a fun night at the 2 Brewers before…! :-/ ). I was told I could of course stay – hoorah! But even better…some of the dentists were based here. Explaining I was a dentist, I was warmly encouraged to make myself known to the clinicians, and luckily for me this time, I was informed they were actually under-staffed. Win-win!

I got to do what I had wanted originally after all! And as a bonus, I met a friend and fellow dentist – Soureya – who also happened to be volunteering her services (and who also had a cold!). Oral hygiene & dietary advice, smoking cessation information, scaling & polishing, restorations and extractions was what I achieved for the different guests over the whole shift. It was good to see the difference it made, and hear about the other services they had that made them feel good, whether a haircut, podiatry or even massage. The government have recently launched centres making it easier for the homeless to access dental care, starting in London, so it’s nice to know that when Christmas is over hopefully dental services for the homeless won’t be.

After the shift, I made it just in time for a late Christmas lunch at Balan’s restaurant in Soho. At the window, I coincidentally saw a homeless ‘Big Issue’ seller. I looked at the mince pie and christmas cake left on my plate which I was too stuffed to finish, and hoping I didn’t appear patronising, signed to ask if he wanted it…I was glad he said yes! His name was Jay. We had a chat after, and I gave him some change on leaving. Not expecting him to jump for joy – I was after all buggering off to a home and yet he was still on the streets – I nevertheless thought he looked a little disappointed. I had to turn back.

Sorry, that’s all I have. Is that OK?
Oh thanks, it’s just I needed some more.

I told him about Crisis and where I had been in Bermondsey, and I wondered to myself if there was anywhere similar nearby (there wasn’t unfortunately). Bless him, I knew he was wondering if I could take him there, and I explained they close at 9pm, and so I wouldn’t want to take him there if he’d be stuck with nowhere to go.

Oh, no problem. I just need Ā£18 for a place I know at Victoria where I can get food and a shower and somewhere to stay overnight.
Oh, sorry, I’m out of money!’
OK, well, if you have a card and draw out money, I could wait?
Oh, it’s just I’m in a rush!’
OK, well, would it affect your life much if you were Ā£18 less off? It would make a huge difference to me.’

Hmmm. Being 100% honest, I was trying to think of an answer! LOL. But I couldn’t. He was right. And even if he was lying about exactly why he needed Ā£18, it would help him much more than I needed it at that point.

OK. Just stay here, I just need to get to my car. I will draw out money for you and come back, don’t move!

I got to the car and was about to pull-off, when there was a knock at the front passenger window, before the door opened. It was Jay.

There’s a cash machine just there!

And he sat in and closed the door. I won’t lie…I did think, ‘Oh goodness…I bet this looks great‘. But, who cares! He looked so comfortable, bless him. I drew out Ā£20 for him and dropped him off at the corner. He gave me a ‘thousand blessings’, and we shook hands and wished each other a Merry Christmas. Driving off back to my flat, I thought it a funny coincidence meeting him after volunteering. I wondered what he would do over this period and felt sad, but after our encounter I did feel a little less alone over Christmas.



This is kinda off the record, but there was a lady I met there who’s story particularly touched me. She’s American, hasn’t got on with her family there, and came to the Stratford centre having just had an operation in London which she owes the hospital money for. She’s got by with some donations from people she knows here. I got her email address and promised her I’d try and help her out too…so if you’re interested in donating and want to know more, feel free to contact me! But otherwise, if you fancy doing something different next Christmas, or even throughout the year, you must check Crisis out! They are always looking for help and it’s great to see a good difference being made.

Albert Kennedy Trust

This is a great charity that for many years has helped lesbian, gay, bisexual or trans young people to live in accepting, supportive and caring homes, providing services to help individuals who would otherwise be homeless or in a hostile environment.


Since 1966, Shelter has helped the homeless by giving advice, information and advocacy, and by campaigning for political change to ensure a world where everyone has a home.


HAPPY 2011 ALL. Have a happy and healthy year! XXX


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